Please take a moment to read and familiarize yourself with Aiwin Media Hosting/Domain Refund Policy. This Refund Policy is in place to ensure Aiwin Media is able to provide the highest level of service possible. By registering for any of Aiwin Media services, you are stating that you have read and accept all of the terms and conditions outlined in this Refund Policy.

Section (1) - Refund Policy for New Accounts

Web Hosting Account - All newly purchased web hosting accounts are covered by a 30-day money back guarantee. Should you become dissatisfied with our services at any point within the first 30 days of holding an active account, we will refund your money in full (less 10% card commission if you have paid online using Payment Gateway) unless otherwise specified at, or prior to, the time of purchase. Notification of your intent to cancel your web hosting account must be given prior to the 31st day of your contract.

Domain Names - All newly purchased domain names are final sale at the time of purchase. You are the sole owner of any domain name/s registered through our services upon payment in full. Should you decide to leave our service for another provider, domain names are transferable and therefore not subject to refunds.

Section (2) - Refund Policy for Reseller Accounts

Web Hosting Reseller Account - All newly purchased web hosting reseller accounts are covered by a 30-day money back Should you become dissatisfied with our services at any point within the first 30 days of holding an active account, we will refund your money in full (less 10% card commission if you have paid online using Payment Gateway). Notification of your intent to cancel your web hosting account must be given prior to the 31st day of your contract.

Domain Names - All newly purchased domain names are final sale at the time of purchase. You are the sole owner of any domain name/s registered through our services upon payment in full. Should you decide to leave our service for another provider, domain names are transferable and therefore not subject to refunds.

Domain Reseller Accounts - All Current Debit Account Balance would be refunded. There should not be any locked funds while requesting a transfer.

Section (3) - Refund Policy for Service Renewals

Web Hosting Renewal - Refunds for web hosting account renewals will be granted to customers requesting a cancellation of their service no later than 10 days after the renewal date. No exceptions will be made to this policy.

Domain Name Renewal - At no point will Aiwin Media automatically renew a domain name on behalf of a customer. Customers will receive notification of a domain name's pending expiration prior to the expiration date. It is the customer's responsibility to log into their account and purchase a domain name renewal through our control panel and billing system. No refunds will be granted for domain name renewals under any circumstances.

Section (4) - Refund Mode

All refunds will be made in the same mode, which the client had used in making the payment for his Invoice. The payment will be done in Full except for the credit card payments where in a 10% Credit Card Charges will be deducted and domain charges which are non-refundable.